In the language interpretation market nowadays, there are so many available solutions. But as expected, they will not all be the same. After making your choice, it would be too expensive and time consuming switch to another platforms and start from the top, so you to be 200% sure that you get your first choice right.
The following are useful tips when picking an interpreter management system that suits your needs:
Before you buy an interpreter software or any other business platform, always be aware of overall total costs up front. There are plenty out there that seem fairly priced at first, until they beat your budget after being fully integrated into your operations.
If you handle people’s health information in any way, pick an interpreter platform that complies with the Health Insurance Portability and Accountability Act. Remember that HIPAA calls for documented data security policy; thus, your preferred provider must have one.
How quickly can you tweak the software so that it performs an action that it currently doesn’t? If you can’t do this for free, how much will it cost? Or if you want a new report interface, how much?
Atypical billing permutations, customer variations by industry, interpreter credentials- these may not be supported by a simple date/time/location data capture system. Pick a solution that works deep into your present as well as future needs.
Select a platform that comes with a dedicated 24/7/365 customer service hotline that you can call – not email – whenever help is necessary.
There are a lot of upcoming brilliant brilliant talents these days, but if a provider has been in the industry for no shorter than five years, they must be doing something great; otherwise, they wouldn’t survive the competition for that long. And do stick to a company with language interpretation as its core industry, rather than one that provides similar solutions for various other industries, such as construction or janitorial services.
Option to Cancel
If you’re not satisfied with the platform’s performance, you should have the option to retrieve your data, and know the process involved in doing so. Moreover, the contract period should be reasonable enough that wouldn’t feel trapped in it, or that canceling wouldn’t be that expensive.
Choose a provider with a reputation for reliable data backups, and one that will provide a security and technology rundown before you finalize the contract.
License + Insurance
Lastly, pick a vendor with the right license and insurance coverage. Make sure they have a Federal ID and DUNS number, and that you know where they are incorporated.